General Terms & Conditions
GENERAL TERMS & CONDITIONS
Order Confirmation
Once orders are placed online, you will either receive an email or phone call notifying your order has been received.
Delivery
Sevenoaks Catering products are available for delivery to the Perth Metropolitan Area only. Delivery fee starts from $9 depending on your location.
Hot food platters may arrive 15 minutes prior to selected delivery time and cold food platters may arrive up to 60 minutes prior to selected delivery time.
Refund and Cancellation
For orders below $500, should catering be cancelled 48 hours before the event, a full refund of the payment is received. Otherwise a fee of 50% of total order will incur. Refunds will be processed promptly and made by the same method that you made payment. All refunds are made at the discretion of Sevenoaks Catering.
Please note rescheduling orders within 48 hours are also treated as cancellations. For orders above $500, cancellations and refunds are done at the discretion of Sevenoaks Catering. Please note orders on the same day cannot be cancelled and will be charged in full.
Alternative, we can donate your order to our partner Starick - a charity supporting women and children escaping family and domestic violence. More info can be found here: www.starick.org.au
All orders apart from customised catering orders may require 100% prepayment. Customised catering orders may require 50% deposit, and 50% upon delivery. Corporate accounts available.
Presentation
Catering will be delivered in disposable, recyclable catering trays. Napkins are provided with no additional charge. Should you prefer catering to be presented on platters you must specify when you order and a $10 fee is applicable. Lost or damaged equipment will incur a fee at retail prices for replacement.
Not satisfied with your catering?
Within a reasonable time after the sale, email [email protected] with your order details. We welcome you to attach images explaining your questions. Please provide details about the manner in which the goods are defective.
Please note that products cannot be returned due to change of mind or incorrect choice. This replacement extends to damage caused in-transit. We guarantee that our goods:
- Are of acceptable quality. This means they will be safe and free from defects. They will be acceptable in appearance and finish.
- Match the description given to you although may differ slightly in presentation as products are all hand-made.
Click here to read the Full Terms & Conditions and Website Privacy Policy, or download the PDFs below:
